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1. Cm.—(Career skills library) Rev. Of: Communication skills / Richard Worth. Includes bibliographical references and index. Contents: Writing with a purpose—Speaking with conviction— Communicating confidence—Is anybody listening?—Making meetings work. ISBN 0-8160-5517-3 (hc) 1. Business communication. Commercial correspondence.
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Table of Contents

1. Part I Theory of Business Communication
   1. 1. The Nature and Process of Communication
      1. The Purpose of Communication
      2. The Process of Communication
      3. Barriers to Communcation
   2. 2. Organizational Communication
      1. The Importance of Communication in Management
      2. Communication Concerns of the Manager
      3. Communication Structures in Organizations
      4. Line and Staff Management
   3. 3. Intercultural Communication Skills
      1. Cultural Sensitivity
      2. Developing Cultural Intelligence
      3. Some Examples of Cultural Diversity
      4. E-Mail and Intercultural Communication
2. Part II Forms of Business Communication
   1. 4. Oral Communication
      1. What Is Oral Communication?
      2. Oral Communication and Electronic Media
   2. 5. Conversation Skills
      1. Conversation Control
      2. Applications of Conversation Control
   3. 6. Listening
      1. What Is Listening?
      2. Factors that Adversely Affect Listening
      3. Responsive Listening
   4. 7. Non-verbal Communication
      1. What Is Non-verbal Communication?
      2. Classification of Non-verbal Communication
   5. 8. Written Business Communication
      1. The Purpose of Writing
      2. Principles of Effective Writing
3. Part III Types of Written Business Communication
   1. 9. Business Letters, Memos, and E-mails
      1. Writing Routine and Good-News Letters
      2. Writing Memos
      3. Essentials of Good Business Letters and Memos
      4. Form and Layout of Business Letters
      5. Writing E-mails
   2. 10. Report Writing
      1. Planning and Organizing Information
      2. Writing Reports
      3. Short Management Reports
      4. Long Formal Reports
      5. Using Diagrams and Visual Aids in Reports
4. Part IV Applications of Business Communication
   1. 11. Presentation Skills
      1. What Is a Presentation?
      2. Preparing a Presentation
      3. Delivering the Presentation
   2. 12. Negotiation Skills
      1. The Need for Negotiation
      2. Factors Affecting Negotiation
      3. Stages in the Negotiation Process
      4. Negotiation Strategies
   3. 13. Business Etiquette
      1. Introductions
      2. Telephone/Cell Phone Etiquette
      3. Business Dining
      4. Business Manners in Different Countries
   4. 14. CVs, Personal Interviews, and Group Discussions
      1. The Résumé of a Recent Graduate
      2. Guidelines for Preparing a Good CV
      3. Drafting an Application Letter
      4. Interviews
      5. Participating in a Group Discussion
   5. 15. Writing a Summer Project Report
      1. General Guidelines for Writing Summer Project Reports
      2. Components of the Summer Project Report
   6. 16. Written Analysis of Cases
      1. The Process of Case Analysis
      2. Requirements for a Case Analysis